Delivery And Despatch

  • In the unlikely event that a product is unavailable when you place an order, we will contact you immediately to either arrange an alternative or advise when the item will be back in stock to complete your order. We cannot guarantee availability of all products and coffees at the time of ordering, products which are out of stock will be marked accordingly.

  • While we make every effort to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale. Goods are normally dispatched within 48 hours. If we are unable to fulfil this obligation we will contact you by email or telephone with an estimated despatch date.

  • We reserve the right not to accept the order.

  • We do not sell to customers or companies outside the UK.

  • Delivery of equipment and ingredients will usually take 48 hours from order, however it can take up to 7 days after which point please contact us, we are very much reliant on postal and courier services.

  • We do not guarantee delivery times on any item due to parts of the despatch and delivery being handled by couriers over which we have no control. All times quoted are business working days Monday – Friday.

  • We use a variety of independent carriers and are dependent on the service they offer. If the carrier has attempted to deliver the product and no one was available to take delivery, you will be responsible for collecting the item from their depot or sorting office.

  • All machines and equipment and consumables are delivered free of charge.